IT Support
Support Desk
The Silver Industries Service Desk offers a one-stop multi-technology, multi-vendor technical support service to log fault calls, manage incidents or request contracted service support.
Acting as your support team, our experienced Service Desk team is on hand to manage the support process for you, end-to-end, in line with your contracted service levels. They will take the time to understand the incident, escalate to the appropriate technician and ensure a fast and effective resolution.
Key Benefits
- Partners have the ability to scale quickly and easily, enhancing technical support capabilities without the need to invest in in-house resources, as the full support model can be outsourced
- A single point of contact to log incidents across multi-vendor and/or multi technology environments
- Comprehensive management of diagnosis and triage of incidents on behalf of the customer with nationwide field-technician coverage
- Wide range of SLAs available which are monitored, allowing partners to thoroughly understand the performance of their contracts
- An Incident Management system is used across departments ensuring all knowledge is available to the required teams