June 2020

Would you buy a car and expect it to drive itself and never break down? Would you open a call centre without hiring anyone to answer the phone? Of course not. That’s why it is unreasonable to invest in business technology (computer hardware or software) without hiring an information technology (IT) support team to take care of it and be there to address tech-related problems as they arise.

In this article, we’ll go into everything that encompasses IT support, why businesses need it, whether it’s in-house or outsourced, and tips for how to select the best IT support for your business.

Startup and small business owners face many challenges when trying to grow their business – client dependence, insufficient staff, and balancing the need to increase sales with the desire to create quality products and services. When it comes to allocating limited funds, the lack of capital leads to making some tough decisions, and one area that they often neglect is IT support. Today’s businesses rely on IT networks and systems to conduct their daily operations. Also, more and more businesses report suffering cyber security breaches.

When it comes to office collaboration and communication tools, Microsoft Teams and Slack are the significant competitors that come to mind. Slack is best known around start-ups and digital agencies circles. It has been the first such collaboration tool of its kind, providing companies and organisations with chat and file-sharing capabilities.

Businesses are leveraging video conferencing tools more than ever before and therefore Microsoft Teams and Zoom are making headlines daily.

In this article, we’ll look at the most popular software for video conferencing on the market today: Microsoft Teams vs Zoom. Both have been making headlights due to current events around COVID-19, and we’re going to compare them to let you know their similarities and their differences so you can make a better decision on what’s best for your business.

IT (Information Technology) support, commonly known as technical support, is a team of IT professionals who provide assistance to an organization with various issues related to computer technology. Companies can either outsource their IT support team or create their own in-house department to perform this function. As for the services it covers, IT support or help desk technicians cover a wide range of areas – telecommunications, websites, the Internet, and virtually any type of software or hardware that you might be using at work (laptop, computer, handheld device, etc.).

There are many issues to consider when choosing between in-house and outsourced IT support. It is important to mention that the overwhelming majority of companies today have some sort of IT support requirement, and these requirements are integral from the smooth and seamless running of day-to-day operations.

On the 14th of January 2020 Windows 7 will be entering its end of life, the implications for machines running this are far reaching as Microsoft will be abandoning all support for the operating system, including bug fixes, updates & most critically security patches that will no longer be produced or rolled out.