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IT (Information Technology) support, commonly known as technical support, is a team of IT professionals who provide assistance to an organization with various issues related to computer technology. Companies can either outsource their IT support team or create their own in-house department to perform this function. As for the services it covers, IT support or help desk technicians cover a wide range of areas – telecommunications, websites, the Internet, and virtually any type of software or hardware that you might be using at work (laptop, computer, handheld device, etc.).

There are many issues to consider when choosing between in-house and outsourced IT support. It is important to mention that the overwhelming majority of companies today have some sort of IT support requirement, and these requirements are integral from the smooth and seamless running of day-to-day operations.

On the 14th of January 2020 Windows 7 will be entering its end of life, the implications for machines running this are far reaching as Microsoft will be abandoning all support for the operating system, including bug fixes, updates & most critically security patches that will no longer be produced or rolled out.

Note that before you take your own measures to protect your online security, you should check in with your employer to see if they have any protocols in place. In light of the COVID-19 crisis, many companies are hasilty putting together work-from-home plans. They may…